AenC Group
TiC Portal
AENC Group is a total supplier of IT & AV services and resources. We built the TiC Portal for them.

The Challenge
AENC provides total IT & AV services, but also products such as projectors, touchscreens, projection screens, displays and necessary accessories. Different branches within the company supply specific products to specific industries. The common denominator in all these branches is that service and quality are of paramount importance. Most of their customers are long-term users. AENC asked us to create a digital solution in light of its customer engagement vision, adaptable to all of its enterprises.

The Solution

AENC employees and customers are connected to each other via this portal. This allows employees to prepare quotes and publish them in customers’ accounts. Users are able to contact AENC directly, either by submitting service notifications when there is a defect in a product, or in order to return products.
The Result
The platform ensures a high level of service for AENC's customers. Many users log in to the platform on a daily basis. Within the AENC Group it ensures an improved coordination of supply and demand, product and service level, enabling the company to constantly develop and adapt itself to market demand.