AenC Group

TiC Portal

AENC Group is a total supplier of IT & AV services and resources. We built the TiC Portal for them.

Strategy and design
Data and AI

The Challenge

AENC provides total IT & AV services, but also products such as projectors, touchscreens, projection screens, displays and necessary accessories. Different branches within the company supply specific products to specific industries. The common denominator in all these branches is that service and quality are of paramount importance. Most of their customers are long-term users. AENC asked us to create a digital solution in light of its customer engagement vision, adaptable to all of its enterprises.

The Solution

We found the answer in TiC portal. Customers can not only log in, place an order, view and track their orders, but also manage returns and SLAs. All products can be searched according to category and results can be narrowed down using smart filters that retrieve data from, among other things, their ERP package and ICECAT. Elasticsearch has been implemented to make this search functionality work optimally within the system.

AENC employees and customers are connected to each other via this portal. This allows employees to prepare quotes and publish them in customers’ accounts. Users are able to contact AENC directly, either by submitting service notifications when there is a defect in a product, or in order to return products.

The Result

The platform ensures a high level of service for AENC's customers. Many users log in to the platform on a daily basis. Within the AENC Group it ensures an improved coordination of supply and demand, product and service level, enabling the company to constantly develop and adapt itself to market demand.

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